Unlike mediation, in an arbitration you submit your dispute to a neutral (the arbitrator) who decides the case based on the law and the factual evidence.  The retired Judges of JS are uniquely qualified, through years of service on the bench, to listen carefully to witnesses, consider arguments of counsel, and analyze the law, coming to a fair and grounded decision. When parties agree to arbitrate, the arbitration decision is binding.

Sometimes parties agree to mediate a dispute, begin the process with a JS neutral, and reach a sticking point.  At that crossroad, you can decide to change to Arbitration, and submit a single issue or the entire case for a binding Arbitration decision.